When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date.
@Nandish thanks for getting back to me.
I recommend double-checking the settings of any security applications you have installed, this Allowlist support article should help. If you still have issues connecting, please contact customer support.
Hi @Nandish welcome to the GoTo Community.
To rule out that you aren't being blocked, have you tried a different network connection?
@Malyap If you don't have any other security apps that might be blocking the connection then it is unclear what might be the problem without a local diagnostic. Feel free to give us a call at your convenience: https://support.logmeinrescue.com/rescue/help/how-do-i-contact-rescue-customer-support
There is no network issue at my end. It is working fine on another laptop with the same internet connection. I don't know why it is not working on that laptop. There is no restriction on my laptop(I bought it newly).
@Malyap You may still have a local network problem there. Are you able to test any other devices or network connections?
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