Issues with Shared Screen and Using PP and Videos

Since this new upgrade to the go to app, when ever I use shared screen to present using PowerPoint or showing a video embedded into a presentation, I am unable to use the slides show mode. The presentation and video remains frozen. I am unsure what to do.

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CIFAEDU

Thanks for the feedback . I have another round of training Saturday coming, I do another test run and provide feedback soon.

AshC

@CIFAEDU For the time being you may want to switch back to the previous GoToMeeting version: https://support.goto.com/meeting/help/how-do-i-go-back-to-the-old-gotomeeting-experience

If want to help us document the problem further, please click my Community name and send a private message with your contact info I can have a specialist follow up to troubleshoot further.

CIFAEDU

Hey I tried both options sharing the whole screen and just sharing the application and Im still getting the same problem. On my screen Im seeing the live presentation, by but my class is seeing a frozen screen, which is usually the first slide that I put up. My operating system is 64-bit operating system, x64-based processor. GoToMeeing is not overlapping while I broadcast . My other lecturers are having the same problem. We are seeing the current screen, but our students are seeing a frozen screen. As such we are unable to use presentation mode to lecture. Please advise

AshC

Hi @CIFAEDU

Are you sharing the whole screen or just the PowerPoint app when in session?

Can you tell us what operating system is in use, and if GoToMeeting is overlapping the presentation window while you are broadcasting?

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