New IP Block Not Recognized by GoToConnect servers as originating in North America

Our company supports an ISP in Canada that was recently granted a reclaimed /22 subnet by ARIN. GoToConnect is the only service that still recognizes the block as being outside North America. How should we proceed to correct this issue so that VoIP will work?

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JRJRJR

End user will verify their service this afternoon and I'll let the Group know how it went.

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AshC

@JRJRJR Was this 'ticket' opened with GoTo Customer Support, or with your vendor?

If the case is with us, can you give me the number?

JRJRJR

There may be an end user ticket open at level two currently

JRJRJR

Whois IP 45.59.188.0
Updated 1 second ago

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/resources/registry/whois/tou/
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/registry/whois/inaccuracy_reporting/
#
# Copyright 1997-2022, American Registry for Internet Numbers, Ltd.
#

NetRange: 45.59.188.0 - 45.59.191.255
CIDR: 45.59.188.0/22
NetName: DURHAMBROADBAND-BLK-002
NetHandle: NET-45-59-188-0-1
Parent: NET45 (NET-45-0-0-0-0)
NetType: Direct Allocation
OriginAS: AS398717
Organization: Oshawa PUC Services Inc (OPS-60)
RegDate: 2021-07-06
Updated: 2021-07-06
Ref: https://rdap.arin.net/registry/ip/45.59.188.0

AshC

Hi @JRJRJR

Welcome to the Community.

Specifically which IP blocks are you referencing?