A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
The most valuable reports aren't the ones with the most data; they're the ones that answer the questions your business is trying to solve One of the things I love about reporting is that no two organizations use it exactly the same way. The questions that matter most to one organization can look completely different from…
GoTo Connect Admins, it's time to revisit your user groups. Or, if you've been putting them off altogether, it's time to finally create them. I know you have a lot on your plate. While I'd love to think GoTo Connect is the only thing demanding your attention, the reality is you're balancing countless projects, priorities,…
Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
Hi, I’m Laurel from the Digital Success team at GoTo. I wanted to share a few updates to your Inbox and messaging experience that make it easier for your team to stay organized, communicate consistently, and respond from anywhere. Across these updates, the goal is simple: make it easier for your team to manage…
We're always looking for ways to help you get the most out of GoTo Connect, and making sure you have exactly what you need to operate with confidence is a big part of that. While HIPAA compliance remains your organization’s responsibility, GoTo Connect provides technical and operational safeguards to support you in meeting…
Issue with call status showing differently between the "recent activity/Favorites" and the call log The status of a phone user. Shows differently between the "recent activity/Favorites" - which shows correctly i.e. on a call when on a call and the recent log - which shows incorrectly i.e. "busy" when on a call and then…
Is there anyway to only allow internal users to call an extension and force others to leave a voicemail? We are a school and want to allow parents to leave voicemails but not to disrupt class. Any help would be appreciated!
Our phone is not working and gotoconnect support only has option to give them a call. which i cannot do since my phone is not working. I tried previous emails with support but only get auto replies to head to gotoconnect support to call them. which i cant do since my phone is not working. They used to have call me options…
Has anyone else's texting function disappeared from their mobile app?
Our team is having issues with the GoTo mobile app (on both Android and iOS), there seems to be a delay on incoming calls to our ring group (compared to our desk phones, and soft phones) in the office, where the desk phone and soft phone ring immediately, but the app doesn't register an incoming call until sometimes 10-15…
I run both a desk phone and the connect app at the same time. But as far as the phone system is concerned these appear as two devices. I can take a call on my desk phone and my app will still ring for new calls. Is it possible to make them aware of each other such that if answer on one, I'm essentially busy for the other…
Is anyone else have problems on the mobile app with voicemails? I receive voicemail but when I click to listen the whole screen freezes. I can't even click on the call tab to switch back. I have tried uninstalling and reinstalling, turn phone off and back on. I am using an iPhone 16. moderator edit: title for clarity
Good afternoon, The new analytics page is getting better when it comes to diagnosing issues and tracking calls through the phone system however it is still missing critical data. For example, it says "Entered Dial Plan" but does not indicate which dial plan. The same goes for schedules, auto attendants, voicemails, etc..…
I'm using a desktop computer and desk phone, I need help setting up wireless headset
Hello, is there a report or an easy way to determine how many callback calls versus manual outbound calls an agent has made?
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IT teams are managing too many tools and too many threats. In this Dine & Demo, we'll show you how LogMeIn Resolve brings remote monitoring, endpoint protection, patch management, and helpdesk into one unified platform — so your team spends less time context-switching and more time solving problems. You'll also see how…