A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi GoTo Connect Community, This update helps you keep your inbox tidy and gives you clearer data to work with. Inactive inbox conversations can now close automatically, Analytics CSV exports include both UTC and local time, and you can download dial plan analytics as a CSV. Auto-Close inactive inbox conversations You can…
By now, I'm confident you're an expert at finding answers in GoTo Connect Analytics. And if you joined me for our last reporting deep dive, you already know I'm a big believer in starting with the question you want to answer. The best part about our reporting is that you can layer flexible filters to answer just about any…
Agent-centric Call Dispatch We’ve made an update to how call queues treat users who are logged in on more than one device. Calls are now shared more fairly across your team, and agents are no longer interrupted mid-wrap-up. What’s changing Some users work from more than one device at the same time. For example, a desk…
Hello GoTo Connect Community, A fresh batch of updates landed this week for GoTo Connect, starting with a Mobile app update that features some snazzy new features. GoTo Mobile: Version 2026.10.0 The latest GoTo Mobile update is here, and it brings four improvements that make everyday communication a little smoother —…
Hi GoTo Connect Community, We've had a busy summer — here's a high-level look at what's been released recently. There's a lot to cover, so if you have questions about any of these updates, drop them in the comments and we'll get you answers. Real-Time Call Transcription: Softphone, Attendant Console & Supervisor Dashboard…
i updated to newest versoin of GO TO app for windows and the pop up dialer no longer opens and i can't make calls or receive calls. i can use it in chrome browser but i don't like to use the web based version. I prefer the desktop app. also, in the web version i see Capabilities option of "VOICE" but i no longer see it as…
GoTo Connect does not natively sync externally imported Shared Contacts (such as CSV lists) to physical hardware handsets. Nor can you add external numbers to Company Contacts or Remote Phonebook. I have a customer that has over 4k shared contacts. Only way I can see to get these contacts available on the handsets is to…
I would like to raise an accessibility concern regarding GoTo's technical support ticket submission process. I am run the help desk for an organization that uses GoTo Connect. On approximately five occasions, I have attempted to submit technical support tickets through GoTo's online support portal. Each time, I have…
Yealink SIP-T34W Old user is no more, new user being set up on the phone. I have already assigned the new user and removed old, assigned extension, number, display name, tested, everything works. In the admin console the device name still shows as the previous user's name. When you click to edit that field, it is…
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this…
Hi, We recently started using GoTo Connect and have been enjoying its Contact Center features. However, the limited chat functionality is affecting our team’s ability to collaborate effectively. We have encountered the following issues and limitations: iOS and Android mobile apps: Only one image can be attached per…
GoTo Admin and GoTo Analytics should be fully accessible and functional from mobile devices. Currently, many important administrative functions, such as changing Dial Plan hours, require access to a desktop computer, and GoTo Admin does not work properly on devices such as iPads. GoTo Analytics is also difficult to…
Is there any documentation on how to set up an integration from Call Reports for Google Analytics Tracking? We have a customer interested in using Call Reports to track the effectiveness of their advertising. Any thoughts or ideas on how to address this for the customer would be a huge help. Let me know if you have any…
It would great if the GoTo mobile app could automatically rise to the top of screen on an incoming call. Even better if it could come through a locked screen. Thanks, Mike
Does anyone have more information on whether or not Group MMS is available in shared inboxes? As I understand it, Group MMS is explicitly available for normal inboxes (not shared). However, it does not work in our shared inbox and there is very little direct information on it in GoTo docs and posts. Any additional…
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