Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number.…
Reminder wird nach Kopieren eines alten Seminares nicht überschrieben mit dem neuen Titel
Client has 3 people answering the phones at the front counter… These people answer the phones, greet customers, set appointments, take money and are very busy. Currently being overrun with incoming calls… They are coming from a premise, square key system with only 3 lines where the 4th caller would have received a busy…
Need connection with Yealink WH67 Our entire teams is running this headset with GoTo Soft Phone. Unfortunately it does not work together. Headset controls do not work. And to stop incoming calls dialling right over the top of your existing call you have to have them turned off.
When a customer calls, our phone system automatically sends a text message. The issue is that if the same customer calls again, they receive the same automatic text each time. Is there a way to send the text only on the customer’s first call and suppress it on repeat calls?
For the GOTO webchat icon. Is there a way we can offset the opposition? Currently, we can only align left or right. But I already have another icon in those positions. Is there any class or ID name that I can use to apply the css style to move the icon higher?
You removed the text Phone Guides page completely from the support website. Why? That was a useful resource. I don't want to have to watch a video to get the information I need when I am looking for the PIN GoTo sets for DECT cordless and conference phones. First, you made it much more difficult to find, then you removed…
Hi Goto Team, I am unable to pay my due bill via bank transfer and cannot access my Goto connect portal. Please help.
Working with the "work schedule" today and found that it refused to save, "try again later". It defaults to 9am to 5pm. I work 8 till 4. I ran down the lists, clicking, tapping a number, changing 9s to 8s and 5s to 4s. It changed the 5s to 4s but didn't preserve the PM. I finally realised that it wasn't saving because my…
I can not thank you enough for adding the button templates! On my first run playing with this I did find a small issue. When adding a park button it is requiring the same number of digits as the extension. It would be nice to allow single digit park. I have a number of sites with 2-3 park buttons. I set them to 1,2,3 to…
I recently signed up to gotoconnect. I need to be able to answer and hang up call with just the headset. Does anyone know how to be able to do that? Once I answer the phone with the computer I can hear and talk over the head set but I can't answer and hang up with it. Thanks in advance for any help. Steven
It looks like you're new here. Sign in or register to get started.