Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
Hi, I’m Laurel from the Digital Success team at GoTo. I wanted to share a few updates to your Inbox and messaging experience that make it easier for your team to stay organized, communicate consistently, and respond from anywhere. Across these updates, the goal is simple: make it easier for your team to manage…
We're always looking for ways to help you get the most out of GoTo Connect, and making sure you have exactly what you need to operate with confidence is a big part of that. While HIPAA compliance remains your organization’s responsibility, GoTo Connect provides technical and operational safeguards to support you in meeting…
Hi, I'm Laurel from the Digital Success team at GoTo. One of the things I genuinely love about this community is that you tell us exactly what you need, and today, I get to share that we were listening. Two of the most requested device management improvements are now live in GoTo Admin, and both came directly from your…
Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
Good afternoon, The new analytics page is getting better when it comes to diagnosing issues and tracking calls through the phone system however it is still missing critical data. For example, it says "Entered Dial Plan" but does not indicate which dial plan. The same goes for schedules, auto attendants, voicemails, etc..…
I'm using a desktop computer and desk phone, I need help setting up wireless headset
Is anyone else have problems on the mobile app with voicemails? I receive voicemail but when I click to listen the whole screen freezes. I can't even click on the call tab to switch back. I have tried uninstalling and reinstalling, turn phone off and back on. I am using an iPhone 16. moderator edit: title for clarity
Hello, is there a report or an easy way to determine how many callback calls versus manual outbound calls an agent has made?
Hello All. Does anyone know if GoTo plans to create a Contact Center integration for GoHighLevel CRM? Thanks very much.
Hi. Has anyone found a headset that works with the GoTo Connect soft phone that has a noise cancelling microphone? - so no background noise is heard. We tried a couple different headsets but, the person being called can still hear background noise.
Hello. Our customer service team uses the Go-To Connect app. They complain all the time about calls coming in but not ringing until 3rd or 4th ring. They say some calls contain static too. No one else in the company has issues, I assume because we use the mobile app or a desk phone. The issues seem to be contained to the…
Repro steps: Open Admin console in Chrome Navigate to Phone System → Schedules Create new schedule In visual editor, create new schedule starting at 6 PM Monday. Drag and expand the newly created schedule block through Tuesday at 6 AM. The schedule is saved. Click on the schedule block or click Edit schedule button.…
Visual schedule editor does not display schedule after editing schedule manually. Repro steps: Open Admin console in Chrome Navigate to Phone System → Schedules Create new schedule. Save Click on the schedule block or click Edit schedule button. Click Add time each time to add schedules: Saturday: 8:00 AM - 11:59 PM…
Hello, Is there any timeline on when business messaging will be migrated over from admin.logmeininc.com to the new admin.goto.com portal?
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