Can I customise the email template when sending "New Session"

Cateyed

Hi all,

 

I'm a fairly new user to LMI Rescue.  I'd like to customise the email template for when I send a support ticket?  For instance, I'd like the subject of the email to be something more specific to my company, rather than "Direct Connect Link" which is quite non-specific.

 

Is this at all possible?

 

Thanks in advance for your help,

 

Max

Kyle Goodwin

In the Admin Center, select the Technician Group and then select Settings at the top.  This is where you can modify the email template.