Disable Language Drop down menu for instant chat and enable the close button

eFileCabinet

I just set up the instant chat for our company and I need to remove the optional languages and the x button doesn't work for the customers.  here is the code I am using to launch it.

 

<input type="button" value="Company Chat" onclick="document.getElementById('ICContainer').style.display=''; loadInstantChat();" /> 

 

The Instant chat features document says to copy the css file to the server and I see the ic_lang_container but is their an easier way to disable this?

 

The customer has to close the entire browser window to end the chat.  The X button doesn't work, its just grayed out.

 

Thanks for any help.  Let me know what other information you need. 

Rob H

A special thanks to Gergely G. from our development team for providing this solution....

To handle your issue you should customize and copy your CSS file to your web server. There is no easier way. Do this to hide all the language combo box elements:

.ic_lang_container /*

*/
{
position: absolute;
left: -200px;
top: -200px;
}
.ic_lang_select /*

*/
{
position: absolute;
left: -200px;
top: -200px;
}
.ic_lang_select_arrowimg /*

*/
{
position: absolute;
left: -200px;
top: -200px;
}
The big X button doesn’t end the session, it just revokes the Technician permission. To make a real „Session End” button customize these classes:

.ic_sessionend_button /*

*/
.ic_sessionend_button_hover /*

*/
.ic_sessionend_button_pressed /*

*/
.ic_sessionend_button_disabled /*

*/


Or read more details here:

https://beta.logmeinrescue.com/Common/Pdfs/Rescue_FeatureGuide_InstantChat.pdf under the end of the “New CSS Classes: June 2009” paragraph.