I have been trying for days to cancel my subscription, which is up for renewal in a few weeks. It seems I can only do this by phone. However the phone number available for the UK for this purpose won't connect - I have tried it several times over several weeks from different phones and locations. The long distance number provided muted my phone so I could hear but not be heard. The links all seem to be out of date and no longer referring to rxistent pages. It is frankly Kafkaesque. I cannot canel because I cannot talk to anyone. I am wasting a lot of time on this. Can someone help me?
Hi @victorpac
I apologize for the support difficulty.
Please click my Community name to send a private message confirming your phone contact and Pro account email address for a follow up from Customer Support.
Hey @victorpac ,I reached out to the support team internally and they promised to follow up with you.
Hi Victor, You can go to our support site and send an email so it's in writing -
https://support.logmeininc.com/central/help/how-do-i-contact-customer-support
The phone numbers are there too bottom right of the page. Make sure to give them the main admin email of the account
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