We have experienced issues with the desktop app and the online version. We switched to GoTo for its softphone capabilities but we seem to have to log out and back in to get it to work every single day. This is especially disruptive for our call center. Sometimes calls will be completely dropped, part of the favorites will white out as if you've scrolled down and will not reappear, and contacts will be blank even though our organization contacts as well as additional contacts we've saved should be there. We also have our hold, transfer, park, and add a call buttons disappear which is especially frustrating when we have a client stuck on hold or we can't transfer them to the case handler. We have been having to either hang up on the person who we're on the phone with and call them back after we log out and log back in or try to flip the call on our cells to finish the call/transfer, etc.. And we hope they hear us on the cell app because even when we have good reception people have a hard time hearing us on it. Even if they didn't have to struggle to hear us this is crazy that we have to even do that. We've called support and they say they can't help us if they don't see it or they have us reboot which temporarily fixes it and then they think the problem is solved. It's not solved because this is a reoccurring issue with all employees every day and it's a MAJOR issue with our call center who are taking calls all day. This is something that impacts our business in a major way. Support suggested I reiterate the issue here so you guys could fix it. Please fix this ASAP.
