Calls decline - support won't help

For months I've been reporting to support that calls decline and for the life of me cannot get anyone to look into it.

See GoTo Case #17271227 Follow Up - Goto - Signature Products Group - App error - 17271227

This seems like an intermittent issue where the GoTo mobile app doesn't get the call routed fast enough sometimes which then reports that the call was declined. The desk phone, on the same network as the phone app, does get the call.

I keep asking for escalation to developers or at least a native English speaker who understands what "intermittent" means so that we can troubleshoot. Instead they just close the case on me which feels a lot like having the door slammed in my face.

How do I get support for this very important issue?

Find more posts tagged with

Comments

bruceraymer

Thanks for the update. We will contact support if this shows up again.

00sivan

2nd tier support corrected a routing error on their side. It was resolved immediately but took several weeks to get a real response and a skilled technician to troubleshoot with, unfortunately.

bruceraymer

Any update on this? One of our users has been experiencing the same issue and has missed multiple calls that simply ring once or twice and stop. Ring timer has been increased to 30 seconds and it is still happening.

AshC

Hello @00sivan

I apologize for the recurring issues you've been experiencing with the GoToConnect mobile apps.

It appears that your case is being actively investigated by our upper level support group, so you should hear back from them very soon.

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!