Go to Resolve never streams screen. Just says starting stream and nothing

Tried users to restart machine and run the program again. I have tried it on several machines and only 1 time of at least 10 tries did the stream ever load so I could view the screen. This seems like a big reversal from gotoassist which we never ran into this issue.

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GlennD

Hi @AWR, welcome to the community.

Sorry for any frustration, would you mind providing some more details?

Which version of GoToAssist did you use successfully with these computers before you tried GoTo Resolve, was it GoToAssist v4 (classic) or the new GoToAssist v5?
What OS do these computers run?
Were these local computers that you have access to?

We will review session logs on our side to see what can be learnt.

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