A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi, I'm Laurel from the Digital Success team for Resolve. My goal with this post is to introduce you to the AI capabilities in Resolve, because it's one of the areas where we've been the most intentional about what we build and why. Before we get into it, share in the comments below: how is your team currently using AI in…
Hi, I’m Laurel from the Digital Success team for Resolve. I’ll be sharing more updates like this focused on helping you turn new capabilities into real outcomes, and today I’m starting with a couple enhancements in Patch Management that make it easier to prioritize risk and move through remediation faster. Before we get…
Hi, To prevent misuse and protect end-users, we’re updating unattended installer renaming rules. The installer name must start with LogMeInResolve_Unattended or LogMeInResolve: Note: If your account has less than 150 endpoint licenses, the suffix rename is limited to 5 characters If your account has 150 or more endpoint…
Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Resolve fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Resolve's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Each month Join us for a concise, demo-led session where we’ll showcase the freshest features released in the last month within LogMeIn Resolve – our all-in-one IT management and support solution. What to expect: Quick Dive: In just 30 minutes, we’ll walk you through the most exciting updates and provide a glimpse into…
Hi I just started a trial today, I had used the product in the past maybe about 5 years ago now, so much has probably changed. I am trying to find the remote terminal setting. From the articles I should be able to click on the 3 dots and it would be there on the flyout blade. I am not seeing it at all. I want to test a…
Hello: We currently are using an external trouble ticket system and exploring moving over. However, we have been using Goto Resolve to Remotely Manage, Monitor, and provide support across 6 different tenants of clients that we support. Currently, as mentioned we are using the external system to document not only the fixes…
We repeatedly distribute links to knowledge base articles to our employees. However, these often do not work directly. Instead, users first have to sign in via the “Tickets” tab. After that, they can then either click the link again or go to the Knowledge Base and search for the article manually. In my view, it would be…
All of my device nicknames have reverted to the Hostname. This happened a couple of weeks ago. I've tried to rename them but that new name never sticks. Is anyone else having this issue and is there a solution? The nicknames worked for a few months but now are gone.
Hello, We are using LogMeIn Resolve on devices with Windows UWF (Unified Write Filter) enabled on the C drive. We noticed that the UWF overlay space is gradually consumed during remote control sessions. To properly configure our overlay capacity, we would like to know the maximum potential size of the logs generated by…
I raised the below as a ticket to support, and they have asked me to post here as a feature request however if anyone can help with this, it'd be appreciated Hello, I hope you can assist please. How do we prevent a support session changing the remote machine default printer and not changing it back at the end of the…
Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. Z:\Folder\subfolder\file.docx Will show up in the ticket as Z:Foldersubfolderfile.docx I assume the text of the ticket is being escaped. It is frustrating when the paths are long and I…
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Is anyone else getting blocked by Smartscreen when trying to connect using Resolve? Seems to have happened to all of my Windows 11 clients in the past few hours.
Recently an employee received a new Macbook and began setting it up. Deployment through our MDM (Kandji/Iru) went as planned until it tried to run the Unattended agent installer. The user reported they received an error message stating "Invalid Installer. Download a new installer and run it on the remote device." In…
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