Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly Webinar * This series occurs every second Tuesday of each month * We focus on features released in the last month * Everything you need to know is covered in just 30 minutes! August's Release…
I'm excited to share our next installments of videos for our Feature Features series where we bring on product experts to share quick demos of features - new and old - within Resolve and how they can simplify your day-to-day. So let's jump into the videos. For our first two videos we're joined by one of our all-star…
We're happy to announce that a highly requested quality-of-life improvement has been released, Agents can now paste user name and password on the Windows login screen in remote support sessions. * How to use this feature? * Start an Unattended session to managed device where end-user not present * In-session * Make sure…
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Hello, wondering if anyone has had any success preventing LogMeIn Resolve Unattended from automatically updating. GoToResolveUnattendedUpdater.exe keeps being detected as malicious (Even though the recommendation is to make an exception which we would rather not do) and we would like to just manage and control the update…
Trying to support some Samsung tablets that are on the MDM with the mobile support. I have provided the key and the user has entered it into the app. They accept the connection and the tablet says that it is connected. The user's screen: My support screen shows this: This is as far as it gets. I have eliminated network by…
I raised the below as a ticket to support, and they have asked me to post here as a feature request however if anyone can help with this, it'd be appreciated Hello, I hope you can assist please. How do we prevent a support session changing the remote machine default printer and not changing it back at the end of the…
Hi all, I have set up patching policies for my Windows 11 devices, but they are not working (I have already rasied with the dev team that the Policies do not show if it is working or not, but if you check the Remote Execution side and Recurring Jobs, they show in there. How does everyone else manging their patching on…
Hello: We currently are using an external trouble ticket system and exploring moving over. However, we have been using Goto Resolve to Remotely Manage, Monitor, and provide support across 6 different tenants of clients that we support. Currently, as mentioned we are using the external system to document not only the fixes…
This is an issue that seems to have started about a week ago. When I connect to a remote computer (Win or Mac), if the user is not present, Resolve never finishes the connection. I get the prompt to Connect Now, at which point it goes into Connecting... with a spinning cirle, and never finishes the connection. I've waited…
Hello everyone, It seems that with the latest client update 1.28.1.3576, the ability to monitor the network appears to have disappeared. Is anyone having the same problem?
I have created a template with one step being to delete a folder on the end user computer. If the folder does not exist, the step fails and does not continue to the next step even though the notification window says so. Is there a way for the step to: * Look to see if folder "123" exists * If yes, delete it and continue *…
I want to know whether GoTo Resolve supports generating a unique, shareable link for a specific endpoint that allows a third-party external user (No need to create another account) to access the device via unattended access (similar to LogMeIn Central’s Share My Desktop feature), rather than using a standard remote support…
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