A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi Resolve Community, Last week, we rolled out a bunch of improvements to GoTo Resolve to make your workflow smoother and more efficient. Check out what's new below and let us know what you think! Resolve - New user-level permission settings related to Device Management Admins can now control whether agents are allowed to…
In case you missed it, here is a quick recap of what was shared in our August Feature Retrospective. Android and iOS Device Management (open beta) Resolve's mobile device management has been fully rebuilt. IT teams can now enroll, configure, and manage iOS and Android devices from the same console they already use for…
July was a busy month for LogMeIn Resolve updates. Here is a quick summary of what has been released: The Event Viewer now lists all Windows events on the remote device. For more information, see View events on a managed LogMeIn Resolve device. Agents can use GoPilot to analyze the remote device's screen during a remote…
Hi, I'm Laurel from the Digital Success team for Resolve. My goal with this post is to introduce you to the AI capabilities in Resolve, because it's one of the areas where we've been the most intentional about what we build and why. Before we get into it, share in the comments below: how is your team currently using AI in…
Hi, I’m Laurel from the Digital Success team for Resolve. I’ll be sharing more updates like this focused on helping you turn new capabilities into real outcomes, and today I’m starting with a couple enhancements in Patch Management that make it easier to prioritize risk and move through remediation faster. Before we get…
I noticed today that helpdesk emails use GMT as the time zone for when comments are made, and there does not appear to be a way to change it. Is this intended for trans-timezone ticketing?
When I try to open the Remote Execution tab in the Agent mobile app, it just sits there with the "Remote Execution" tab selected, but nothing happens.Is anyone else having this issue?
I have an M5 macbook deployed for a user. It is getting a notification from the system stating the app will stop working soon as it is an Intel based app and Apple will end support for Intel apps soon. Is there an Apple Silicon version of the application in the works? Or available to download somewhere? This is the resolve…
Hello everyone, I had configured GoTo Resolve on Teams a month before going on vacation, and strangely, upon my return, I no longer had visibility of “My Tickets” from the GoTo Resolve application in Teams. I get a message indicating that I haven’t configured any service in GoTo Resolve, even though I have configured…
Am trying to move a backup of a .pst of a laptop, before it gets wiped and reset. Have tried a bunch of times, and different ways. But the process on file manager keeps getting stuck at 99%. And then just stays there. I haven't received any security pop ups or any alerts to say it's being blocked. S o I'm not seeing why it…
Hi, We are heavily using keyboard shortcuts in our daily work and also during support sessions, but each time we use an Alt key combination the Alt key hangs as though it is always pressed down. Any way to avoid this? The only way we have found to un-press the Alt key is by either restart the session, mouse clicking the…
We repeatedly distribute links to knowledge base articles to our employees. However, these often do not work directly. Instead, users first have to sign in via the “Tickets” tab. After that, they can then either click the link again or go to the Knowledge Base and search for the article manually. In my view, it would be…
Is there a way to have Terminal be an elevated user in either Powershell or Command Prompt? As it is now, it is near useless sicne you cannot self elevate a command prompt or powershell. This makes it rather difficult to do anything like changing a timezone or anything else requiring admin level permissions.
Hi I just started a trial today, I had used the product in the past maybe about 5 years ago now, so much has probably changed. I am trying to find the remote terminal setting. From the articles I should be able to click on the 3 dots and it would be there on the flyout blade. I am not seeing it at all. I want to test a…
Hello: We currently are using an external trouble ticket system and exploring moving over. However, we have been using Goto Resolve to Remotely Manage, Monitor, and provide support across 6 different tenants of clients that we support. Currently, as mentioned we are using the external system to document not only the fixes…
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Once a month we’ll walk you through the most exciting updates and provide a glimpse into what’s coming soon. Experts will demonstrate key features and answer your questions.