Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Resolve fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Resolve's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Each month Join us for a concise, demo-led session where we’ll showcase the freshest features released in the last month within LogMeIn Resolve – our all-in-one IT management and support solution. What to expect: Quick Dive: In just 30 minutes, we’ll walk you through the most exciting updates and provide a glimpse into…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. Z:\Folder\subfolder\file.docx Will show up in the ticket as Z:Foldersubfolderfile.docx I assume the text of the ticket is being escaped. It is frustrating when the paths are long and I…
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Is anyone else getting blocked by Smartscreen when trying to connect using Resolve? Seems to have happened to all of my Windows 11 clients in the past few hours.
All of my device nicknames have reverted to the Hostname. This happened a couple of weeks ago. I've tried to rename them but that new name never sticks. Is anyone else having this issue and is there a solution? The nicknames worked for a few months but now are gone.
Recently an employee received a new Macbook and began setting it up. Deployment through our MDM (Kandji/Iru) went as planned until it tried to run the Unattended agent installer. The user reported they received an error message stating "Invalid Installer. Download a new installer and run it on the remote device." In…
Good afternoon, We are working on resolving a ongoing issue with some devices locking up at random times and producing no bug check or logs of any kind. I have recently found that most of the computers having the issue have Bitdefender kernel drivers installed and loaded. None of our computers use Bitdefender, nor have we…
Hello, Does someone possibly have or can share a generic Windows MDM Configuration Profile? Windows' default Kiosk Mode is to strict and I am unable to run a USB (Pinpad) Terminal software I need for our customer facing PC for receiving payments. We do not need anything this strict! I am really hoping for something "basic"…
Hello, We are using LogMeIn Resolve on devices with Windows UWF (Unified Write Filter) enabled on the C drive. We noticed that the UWF overlay space is gradually consumed during remote control sessions. To properly configure our overlay capacity, we would like to know the maximum potential size of the logs generated by…
Agents can be separated and restricted to only see the Helpdesk Services that are designated to them. But every end user we add sees other Helpdesk Services that they shouldn't. Are you guys planning on adding this feature in the next release? If so, when will that be? I'd really love to add licenses and grow with GoTo,…
I downloaded goto resolve logmein resolve agent when I sign in nothing happens.
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