Dashboard Breakdown / Subscription inactive

Question

Hi there,

I renewed my subscription today (GoTo Webinar Starter; from Germany).  According to the invoice (»Billing Center« --> »Billing History«), my account will be debited promptly.  Up to here everything was the same as with the various subscription extensions in recent years. Now I am facing the following problems:

I cannot access the dashboard ("We have experienced a breakdown.") and I am directly forwarded to »My Account«. When I open the »Billing Center«, the renewed subscription is marked as "inactive".

Short: (1) I cannot open the Dashboard and (2) my currently renewed subscription is marked as "inactive".

I tried to login from different devices, networks, and browsers (Chrome, Safari, Firefox). The problems remain.

Are there currently any known problems (server work, maintenance work) on the side of GoTo Webinar?

I hope someone can help me 🙂

Thanks in advance and best regards

Daniel

EDIT: Both problems could be solved. Thank you to whoever  has been repairing the technology in the background in the meantime 😉

GlennD · Accepted Answer

Hi @erp4students, welcome to the community.

We apologize for any frustration, there was a short service disruption earlier today. If you subscribe to our Service Status page you will receive automatic notifications when we identify an issue and when it is considered resolved.