Can't update billing information

elucify

Help page says the following, there's no "Manage Family" menu item. I had a family plan, card expired and I didn't update here, so family plan inactivated. Then the help page is wrong. Infuriating.

 

Select Manage Family in the left navigation.,  Go to My Account > Update Billing Information.    Note: If you are redirected to the Family Manager Dashboard, it means that you cannot update billing information, and you must contact the Family Owner to update. Enter your personal and billing address information in the secure form. Be sure to fill out all required fields. Click Save billing information or Save Changes.

Premium

Select Account Settings in the left navigation. In the Account Information section, click My Account > Update Billing Information. Enter your personal and billing address information in the secure form. Be sure to fill out all required fields. Click Save billing information or Save Changes.

AshC

Hi @elucify 

There may be a different account owner there. In this case, Customer Support can help change that after confirming your identity. Please reach them through this contact form to create a case for email follow up.