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Chat conversations not appearing

Gloryon

Good day! Can you tell me why some users don't see what they write in the GoTo chat? Although there are no prohibitions

moderator edit: title for clarity

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Gloryon

GlennD, You are a little wrong, the problem is that the person does not see the general chat at all...it's like something broke in the code and it just doesn't display the messages.

In other words, a person connects to the session and does not see the general chat, although people write there...he sees the chat area, but does not see user messages

GlennD

Hi @Gloryon,

Based on the details provided I would have to assume that the chat messages that are not being seen by everyone were sent only to the organizers or privately to another meeting attendee. At the start of the next meeting, I would instruct the attendees to make sure they select the Everyone option at the bottom of the chat before sending.

Gloryon

The chat is available to everyone, it's just that some members can't see what others are writing.... that is, they can type and send messages, but they can't see what others are writing.

KateG

@Gloryon it depends on your chat settings for the individual message.

Everyone - All attendees will see your message.
Organizers only - Only organizers will see your message.
Name - Just that one attendee will see your message.

If this doesn't help, can you provide more details about what is happening? Are they trying to type to everyone and it doesn't appear? Can they see the text? Are they attendees or presenters or both? How many people is this happening to? Does it happen regularly, or just once? Any other details that may help.

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