Change the account holder

Hello,

We need to change the account holder of logmein central.
The user is long gone and we would like to reassign the account holder.
How can we do?

Thanks

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Accepted answers

GlennD

Hi @rickbern,

If you have the previous Admin's credentials and can sign into their account:

Click Settings in the top right
Click Account Settings
Change the Master Account Holder

If you do not have access, you will need to Contact our Support Team for help.

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CS_HelpDesk

Hi @rickbern @NEXT2 to follow up on Glenn's solution, the email you are changing to must not be attached to any other LogMeIn account. If it is, please call in our support to have that email deleted so you can make it the new Master Account Email of your Central account.

GlennD

Hi @rickbern,

If you have the previous Admin's credentials and can sign into their account:

Click Settings in the top right
Click Account Settings
Change the Master Account Holder

If you do not have access, you will need to Contact our Support Team for help.

rickbern

Sorry the linked article is invalid, please update this answer

ProCentPM

Hey,

Have you tried these steps?
https://support.logmeininc.com/central/help/how-do-i-change-or-replace-an-account-admin

If it is not working then I would suggest to click on Need Help / contact support on the right hand side. Customer care can help you in changing the Master Account Holder.