Device List not displaying

Currently as of Noon PDT, my Device List is not displaying in either the web or desktop console. All services are showing as up and running at https://status.gotoresolve.com/. Is there an issue on GoTo's end?

Find more posts tagged with

Accepted answers

GlennD

AWS has updated its status to resolved and we see service restoring to normal.

All comments

GlennD

AWS has updated its status to resolved and we see service restoring to normal.

Boyd B.

Looks like the console is working again.

GlennD

Hi,

Yes, it is my understanding that the current AWS issues are the root cause. We are working to mitigate the issue and restore service currently.

Boyd B.

re: AWS being down.

The allowlist for firewalls includes the following:

*.console.gotoresolve.com

TCP/443

Various Resolve services are hosted under this domain, in AWS

Note: Including but not limited to:

cdn.console.gotoresolve.com
reporting.console.gotoresolve.com
sessions.console.gotoresolve.com

.s3.amazonaws.com.	TCP/443	Recording file download using signed URLs
*.s3.eu-central-1.amazonaws.com	TCP/443	Recording file download using signed URLs
*.s3.us-west-2.amazonaws.com	TCP/443	Recording file download using signed URLs

dstclair

AWS is down is this in any way related? We are unable to troubleshoot on top of this... @GlennD

eppyl

Our office and IT department is seeing this - everyone is having the same problem the screen is blank I hope this gets resolved quickly

bzouggari

same hier

GlennD

Hi @Boyd B.

I apologize for the frustration, we are researching this issue now.