To continue:
or
I'm unable to login!!
Hello all. I have lastpass premium. LastPass asked me to reset my authentication, I did. Then my master PWD is not recognized ! No way I made a mistake, it is written on a paper in a safe and I know it by heart.
Thus I decided to change it with the emergency procedure and paste the PWD from notepad, no error possible. The PWD is not working, I am stuck with no access to my PWD and enable to open a ticket ! No telephone can be reached. I reached out to goto after creating an account but they can't help me. The girl on the phone reached out to lastpass and they told her that I must open a ticket ..............................................
LOGMEIN OR LASTPASS SUPPORT : please contact me through my goto account and open a ticket for me !
OR PLEASE someone who has premium, contact me to open a ticket IN MY FAVOR or give me the number of the support ! If possible in french, even if i'm fluent, it is way more difficult to explain in another langage when you are very very upset.
thank you very much
Ok, the same issue here. Does not recive any emails from lastpass after resetting the Microsoft Authenticator. All my Devices got logged out. Very Frustrating.
Sama here, got the "Check your inbox ..."
Been like that since friday when I got the forced MFA.
Still hoping for some solution.
This was not from a new browser/computer/ip address
I'm a premium user and have suddenly been locked out of my account. Face ID doesn't work, my master password doesn't work, account recovery doesn't work. And if I'm not logged in I can't access user support. Can anyone help? My whole life is in that vault and I need to access it urgently.
Same here. Best of all is the fact that you have to log in to contact support!! I can't login!!
My Issue is now resolved, got the email to validate the IP address.
Ugh! Is it the same level of support for Premium users? A bit disappointed that they are unable to respond quickly, considering this affects our productivity!
Same here, locked out and not able to get support. It seems that there are a lot of people experiencing the same issue.
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