Home

Been forced/told to re-pair the 2-factor authentication in LastPass, but unable to complete it.

Hi there,

I'm having trouble re-pairing the 2-factor authentication in LastPass.

Today, on logging in for the first time in a long time, I was told that for security I need to reset the 2-factor authentication code.

But after scanning the QR there was no way to completing the re-pairing.

I was offered the option to continue (i.e. to the account) without re-pairing, but warned I would eventually have to re-pair the 2-factor auth.

So once logged in, I immediately went to the Account Settings to manually re-pair the 2-factor authentication but I encounter the same obstacle.

The steps I take are this:

1) In Multifactor Options I click on 'edit' for the LastPassMFA
2) I then click Edit next to Edit details.
3) Per the prompt, I then enter the Master password.
4) It says "Click to enroll your device with LastPass Authenticator" and I click Enrol.
5) This redirects to a webpage PROTECT YOUR ACCOUNT, where under Primary / Use LastPass Authenticator, I click "EDIT".
6) On PAIR A NEW DEVICE OR APP, I click START PAIRING AGAIN.
7) The next page is SET UP MOBILE, and I click on NEXT.
😎 I then reach the QR code (SET UP MOBILE /
'Pair authenticator app with your account' page).
9) I launch the authenticator app and scan the code, and it scans. But the SET UP MOBILE /
'Pair authenticator app with your account' page with the QR provides no option to proceed, i.e. an option to enter at code to complete the process, only a BACK button.

How to I complete the re-pairing?

I can't think what's wrong or different from the last time I needed to change or re-pair 2-factor auth, but I never had this before.

Thanks in advance.

Find more posts tagged with

Comments

KarolH_LP

Hello @SidelightTunnel ,

Thank you for the response.

We'll check with the team for your request to remove this post from the forums.

Thanks.

SidelightTunnel

Hi there Karol,

I got this resolved. Turns out where I'd gone wrong is I was mistaking the LastPass Authenticator for ANY authenticator app.

In other words, at the point (i.e. SET UP MOBILE page) where I was meant to be scanning with the LastPass Authenticator app, I was using a different authenticator app, and that's the reason nothing happened when I scanned the code and it didn't proceed to the "Protect your account" screen.

Thank you anyway for responding to my cry for help here.

Just FMI: Is there anyway you can just delete this entire discussion? It's better I think that the discussion not be cluttering up these forums given that my difficulty was based on a misunderstanding on my part.

Thank you.

KarolH_LP

Hello @SidelightTunnel ,

Thank you for checking with us.

The process to setup the authenticator once you have the QR code, you scan it with the mobile app, this will generate a new account from the list and the QR code screen changes to the steps to "Protect your account".

Also, I've created a ticket for us to discuss the details of your account and you can reply there.

Thanks.

SidelightTunnel

Hello? Anybody here?

LastPass, can you please chime in on the concern and request for help I've raised here? I came to this community because I could find no way to contact you directly. I am seriously concerned that if I don't get this sorted, at some point soon I may find myself locked out of LastPass.

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!