nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Home

Lost old phone and number need MFA reset

mark1980

I lost my mobile, which had my MFA authenticator, and had to get a new mobile number.

I obviously can not log in to Lastpass after setting my account with MFA.

I have my username and Master password, and have access to that email account.

Could someone help me to reset the MFA so I can access my vault and set up MFA on my new phone please.

Thanks

Find more posts tagged with

Comments

KarolH_LP

Hello @mark1980 ,

I've reviewed the support ticket submitted; our team will be contacting you regarding the multifactor setting, the case will be handled by team. Please, respond to them as soon as you receive the information.

Apologies for the delay.

mark1980

The issue I have is with disabling Multifactor Authentication and SMS recovery to regain access my account.

I know my login and Master password, and changed the recovery number regularly.

But I lost my old phone, so cannot access the Microsoft MFA I used to have attached to the account, and my browser deletes all data and cookies after I close the browser, which unfortunately means I can not access the one time pass (OTP).

The only other option I have is to request either a call or SMS, instead of the MFA, but that option does not seem to work, although when I tried the 'forgot Master passsword' route I was receiving SMS codes, so some part of the account may have my old number?!

And because my browser deletes the cache, data, cookies etc, it found no OTP to continue that option.

My login email is the one used to create this account and my recovery number ends: 333

I have had the account for over 10 years and it has every LastPass generated Password to every site I use, bank and credit card details, and I really need to get access back.

I would be willing to pay to upgrade the account from free to Premium, to have the support option on the account, but can not login to do it.

I really would appreciate any help in regaining access to my account. You can contact me here or my email address, as I still have access to that account.

I look forward to your reply,

Kind Regards,

Mark

KarolH_LP

Hello @mark1980 ,

Thank you for joining the Community.

I'm sorry you don't have access to the two-factor authentication app anymore. Please, use this article I am locked out because I can't disable multifactor authentication for my LastPass account and create a case with our tech support team to help you remove it, use the first red button "Contact Support".

Thanks.

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!