Additional fields for the Command Center

In command center we can see Technician Name, Wait, first chat, Handling, Wrap Status, Name of Customer, Channel & Session Id.

we would like to add Customer contact number, Session Start time and End time also.

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Contact Center Features

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KateG

Hi @Yogesh63 welcome to the GoTo Community.

Thanks for sharing this need, it will be shared with the team.

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