GoToOpener.exe fails to install in my Windows10-64bit - Error 12029

Profser

When i try to install GoToOpener, the installation process says :

"Connecting to GoToWebinar"

Then it brings up a pop-up window saying :

"Error 12029 sending request to server builds.getgocdn.com

A connection with the server could not be established.

Failed to download GoToWebinar to our servers.

Please restart the download or contact Global customer support at http://link.logmeininc.com/get-help "

I used to have GoToOpener installed but i removed it at some point. Now i'm trying to intalle it back in.

Find more posts tagged with

Accepted answers

KateG

Hi @Profser welcome to the GoTo Community.

This Windows error is usually related to Security settings preventing the application from launching.

This article provides troubleshoots that can help.

All comments

KateG

@Profser thanks for getting back to me. At this stage you may want to contact Customer Support who can take a look at your set-up and see what the cause may be.

Profser

Hello Kate,

Thank you very much for your response.

- I've verified that i have enabled TLS 1.2

- I've ruled out GoTo Webinar app (done all 4 steps) and i still receive the error message.

So i continue to the next steps :

- I see no point on resetting my Chrome browser, because GoTo webinar used to work well from it until i uninstalled it at some point. I also get the same error when i try the whole procedure via Firefox or Edge, so it seems that isn't browser-related issue. Nevertheless, i finally did reset my browser but nothing changed.

- Finally, i uninstalled my Bitdefender antivirus and i also disabled Windows Defender firewall and antivirus. But again, nothing changed.

Something more : i plugged my Laptop above our company firewall(right on the ISP modem router), just to make sure that i'm not affected by any special firewall rule. Nothing changed.

KateG

Hi @Profser welcome to the GoTo Community.

This Windows error is usually related to Security settings preventing the application from launching.

This article provides troubleshoots that can help.