Port numbers to another service; Has anyone successfully accomplished this?

We need to move 3 numbers (out of 144 total) to another provider.

We've provided our account number and the PIN provided by GoTo support to the new provider. They have gone back and forth with Bandwidth.com several times with no luck. Each time the request is denied due to either a bad account number or a bad PIN. We've gotten the GoTo Numbers team involved and they have reset the PIN a few times. We've even had the new provider call the "port-out" team directly. Once again it failed due to an incorrect PIN.

This situation has gone on for weeks. Nobody at GoTo can provide us with the proper PIN.

I'm looking for any insight.

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TimRoop

I appreciate the response and effort.

In the time since I posted this message the GoTo team managed to get documentation from Bandwidth.com with the correct PINs for the phone numbers.

Our account manager coordinated escalating the ticket and was able to get that information for us.

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kormsbee

Where did you get the porting number? I too am looking to port a few of my numbers

KateG

@TimRoop that's good news. Thank you for taking the time to share your solution with the Community. Have a great week.

TimRoop

I appreciate the response and effort.

In the time since I posted this message the GoTo team managed to get documentation from Bandwidth.com with the correct PINs for the phone numbers.

Our account manager coordinated escalating the ticket and was able to get that information for us.

KateG

Hi @TimRoop nice to see you around.

Our team is currently looking into this, I will update the thread when I hear more.