Introducing the MS Teams Integration for Rescue!

AmberW

We are excited to announce that the MS Teams Integration for Rescue is now available in the MS Teams store. 

 

What is it? 

• Rescue ensures Technicians using MS Teams can work efficiently and improve satisfaction of their end-customer by reducing their wait time for troubleshooting.
• Rescue for MS Teams, offers the possibility to create & share remote session process to troubleshoot end-customer issues from MS Teams Chat, instead of context switching on different portals.
• Video Demo 

How does it work? 

• MS Teams users can download and install the Rescue app from the Microsoft App Source Marketplace. 
• Once the Rescue account is configured to the Rescue app in MS Teams,  Technicians can access the functionalities of the app.
• From the MS Teams Rescue app, Technicians can create and share a Rescue remote session with just one bot command.
• Technicians can also visualize all the active Rescue remote session queue information easily from this app on the Queue tab

 

Documentation:   How to set up Microsoft Teams to work with LogMeIn Rescue