A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi, I’m Laurel from the Digital Success team at GoTo. Today, I’m introducing you to Rescue Live Lens and how it can help your team get eyes on issues faster, reduce back-and-forth, and guide end users with more clarity from the start. New to camera sharing? If you’ve ever spent a few minutes trying to piece together what…
As part of our continued commitment to delivering a stable and reliable Rescue experience, we’re pleased to share an upcoming update to the Rescue Calling Card. On May 7, 2026, GoTo will make Rescue Calling Card version 7.54.1329 available. This release includes targeted improvements to session handling behavior,…
Hey everyone 👋 On May 19, join us virtually for GoFurther 2026. And starting today, here's how to enter the GoFurther Sweepstakes! 🏝️✨ HOW TO ENTER ✅ All entrants must register for GoFurther: https://lnkd.in/g7iwe38S ✅ Repost our LinkedIn post, for a chance to win a $500 travel gift card. ✅ Repost our LinkedIn post AND…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
We’d love to see you at GoFurther, GoTo’s virtual event on June 17, where tech leaders and industry experts will discuss how practical innovations in IT and communications drive real-world results. Plus, Brian Solis, Digital Futurist, will be sharing his own invaluable insights to kick things off. Save your spot! Hope…
More Info - Web Console - FAQ Key Benefits of WebTC: No Local Installation Required – can be accessed directly from any supported web browser with the need to install software. No more dealing with or waiting for updates to be installed! Enhanced Accessibility – facilitates support from anywhere, not just company-issued…
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