Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
We’d love to see you at GoFurther, GoTo’s virtual event on June 17, where tech leaders and industry experts will discuss how practical innovations in IT and communications drive real-world results.​ Plus, Brian Solis, Digital Futurist, will be sharing his own invaluable insights to kick things off.​ Save your spot! Hope…
 More Info - Web Console - FAQ Key Benefits of WebTC: No Local Installation Required – can be accessed directly from any supported web browser with the need to install software. No more dealing with or waiting for updates to be installed! Enhanced Accessibility – facilitates support from anywhere, not just company-issued…
 To Our Valued Customers, We wanted to let you know that LogMeIn Rescue will soon have a new home. Rescue’s website will be soon moving to logmein.com This update only affects Rescue’s marketing website -- the product will not be impacted so most customers won't need to take any action. However, there are a few important…
Give it a Try: * Login to beta.logmeinrescue.com * Navigate to the Access Wizard to create a Linux installer* Give the installer a name ideally without spaces * On the Ubuntu device, open the Downloads folder * Right click the Download folder path and select "open in terminal" * Type the following command inserting the…
Key Features: * Freeze Frame Functionality: Technicians can now pause a live video feed during a support session to capture a still frame. * Zoom In and Out: Once the feed is frozen, technicians can zoom in on the image to examine fine details, such as serial numbers, intricate wiring, or small components. * Pan Across…
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