I've noticed that occasionally, I will not be able to excuse an attendee during a training session. Is there some reason for this?
I deliver classes on my agency laptop. I usually launch through the desktop app either from the office or remotely from home using our VPN. We do require our students to attend on their laptop/pc and not a cellular device because we seem to have reporting issues with those.
HI @galmind , I haven't heard this before. Can you tell me a bit more about your set-up? I'd like to try and test it out. What type of device are you using for your trainings? Do you by any chance know how those you can't dismiss are connecting?
Hi Kate;
No, I am an Organizer but on a few sessions, when I click to excuse the individual, they simply show remaining as logged in.
Hi @galmind Welcome to the GoTo Community,
What happens when you aren't able to dismiss an attendee? Is it possible you aren't the Organizer of the event?
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