Webinar didn't Record

I am facing the same issue as well!

I've just scheduled a webinar recording on 14 June, 10am - 11am (GMT +08)

However, due to some technical issues that is not related to GTW, it resulted in us delaying the start time of the recording.

I am not sure if that is the reason why the video was not captured in the video library, because we concluded the recording at around 11.20am.

Does anyone have an idea why the video was not saved in to the cloud?

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Ethixbase360

Hi KateG,

After clicking on "record" during the session, the recording was not uploaded into the cloud after the session was over. I checked it 1 hour after the session and 1 day after the session but it still did not appear.

KateG

@Ethixbase360 thanks!

I want to share this with the team, but confirming it's the same issue, do see the recording and the pre-recorded video is missing? Or do you not see the recording at all?

Ethixbase360

Hi KateG,

Thank you for responding to my call for help

Here is the webinar ID: 937-592-571

KateG

@Ethixbase360 welcome to the Community. Can you share with me the Webinar ID of the affected Webinar?

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