Room shutdown

During a webinar that I organized, the room closed automatically three times. From my dashboard, I was able to reopen the room, but all the participants had to reconnect, causing quite a few inconveniences. What could have been the problem?

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KateG

@CF_numeplus thank you for reviewing the articles and the additional information.

If you provide the Web ID for the webinar, I can reach out to the team and see what may have been the cause. You can post it here, or PM (click on my username KateG on the left and you will see an option to Send a Message on the top right).

CF_numeplus

Hi Kate, thanks for your answer.
That was the First time that gtw shutdown during a webinar, so no firewall or organizer requirements are the culprit.
When gtw has shut down, It appeared the Little Window that inform the organizer end the webinar, but I was the organizer and I wasn't at the PC. So I went to my dashboard and I reopened the room, luckly experts and attendants reconnected automatically, but all this happend 3 times during the same webinar. I was hosting with a ftth connection, so i doubt the problem was my connection or similar

KateG

Hi @CF_numeplus,

Welcome to the GoTo Community,

It's difficult to say what may have happened, but first you can check the Organizer requirements and firewall/network requirements to see if that may be the culprit.

If that doesn't help, what happened when GoTo Webinar shut down? Were you screen sharing, for example?

How were you using GoTo Webinar? What type of Computer and operating system?

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