Remote contact center agents present a unique challenge. A different approach is required for training, team-building, and management when your agents don't work in the same physical location. Keeping your remote team focused, happy, and engaged is a real concern for many of us.
To help address these challenges, we are excited to invite you to a live question and answer session with Jeff Toister, The Service Culture Guide. Jeff is an expert in creating a positive service culture and has invaluable insights into managing and engaging remote teams.
- How can you effectively train a remote team?
- What can you do to prevent remote agents from burning out?
- How can you make remote agents feel part of the team?
