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GoTo Connect Is Now Integrated with Leading EHR Systems
Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
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Introducing Our Four Advanced Dial Plan Nodes
Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
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Upcoming Virtual Event: GoFurther 2026: Orchestrated Intelligence
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
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What's new with GoTo Connect - March
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
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User Groups: The task you might be putting off (and why it's finally worth doing)
GoTo Connect Admins, it's time to revisit your user groups. Or, if you've been putting them off altogether, it's time to finally create them. I know you have a lot on your plate. While I'd love to think GoTo Connect is the only thing demanding your attention, the reality is you're balancing countless projects, priorities,…
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What's New for Inbox & Messaging - June
Hi, I’m Laurel from the Digital Success team at GoTo. I wanted to share a few updates to your Inbox and messaging experience that make it easier for your team to stay organized, communicate consistently, and respond from anywhere. Across these updates, the goal is simple: make it easier for your team to manage…
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Your GoTo Connect HIPAA Guide is Here
We're always looking for ways to help you get the most out of GoTo Connect, and making sure you have exactly what you need to operate with confidence is a big part of that. While HIPAA compliance remains your organization’s responsibility, GoTo Connect provides technical and operational safeguards to support you in meeting…
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We Heard You: Device Management Just Got Easier
Hi, I'm Laurel from the Digital Success team at GoTo. One of the things I genuinely love about this community is that you tell us exactly what you need, and today, I get to share that we were listening. Two of the most requested device management improvements are now live in GoTo Admin, and both came directly from your…
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GoTo Connect 2025 Year in Review!
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
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What's new with GoTo Connect - November 2025
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…