A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi GoTo Connect Community, This update helps you keep your inbox tidy and gives you clearer data to work with. Inactive inbox conversations can now close automatically, Analytics CSV exports include both UTC and local time, and you can download dial plan analytics as a CSV. Auto-Close inactive inbox conversations You can…
By now, I'm confident you're an expert at finding answers in GoTo Connect Analytics. And if you joined me for our last reporting deep dive, you already know I'm a big believer in starting with the question you want to answer. The best part about our reporting is that you can layer flexible filters to answer just about any…
Agent-centric Call Dispatch We’ve made an update to how call queues treat users who are logged in on more than one device. Calls are now shared more fairly across your team, and agents are no longer interrupted mid-wrap-up. What’s changing Some users work from more than one device at the same time. For example, a desk…
Hello GoTo Connect Community, A fresh batch of updates landed this week for GoTo Connect, starting with a Mobile app update that features some snazzy new features. GoTo Mobile: Version 2026.10.0 The latest GoTo Mobile update is here, and it brings four improvements that make everyday communication a little smoother —…
Hi GoTo Connect Community, We've had a busy summer — here's a high-level look at what's been released recently. There's a lot to cover, so if you have questions about any of these updates, drop them in the comments and we'll get you answers. Real-Time Call Transcription: Softphone, Attendant Console & Supervisor Dashboard…
The most valuable reports aren't the ones with the most data; they're the ones that answer the questions your business is trying to solve One of the things I love about reporting is that no two organizations use it exactly the same way. The questions that matter most to one organization can look completely different from…
GoTo Connect Admins, it's time to revisit your user groups. Or, if you've been putting them off altogether, it's time to finally create them. I know you have a lot on your plate. While I'd love to think GoTo Connect is the only thing demanding your attention, the reality is you're balancing countless projects, priorities,…
Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
Hi, I’m Laurel from the Digital Success team at GoTo. I wanted to share a few updates to your Inbox and messaging experience that make it easier for your team to stay organized, communicate consistently, and respond from anywhere. Across these updates, the goal is simple: make it easier for your team to manage…
We're always looking for ways to help you get the most out of GoTo Connect, and making sure you have exactly what you need to operate with confidence is a big part of that. While HIPAA compliance remains your organization’s responsibility, GoTo Connect provides technical and operational safeguards to support you in meeting…
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