Issue with Installing GoTo Resolve Unattended - Exception Code: 0xc0000409

Mpinhas

Hi everyone,

I'm experiencing an issue with installing GoTo Resolve Unattended. Here are the details:

Error Details:

• Faulting application name: GoToResolveUnattended.exe
• Version: 1.18.1.4872
• Time stamp: 0x66967152
• Exception code: 0xc0000409
• Fault offset: 0x00003cac
• Faulting process id: 0x1C30
• Faulting application start time: 0x1DAE19AA36ABC73
• Faulting application path: C:\Program Files (x86)\GoTo Resolve Unattended\4814261569526599803\GoToResolveUnattended.exe
• Faulting module path: C:\Program Files (x86)\GoTo Resolve Unattended\4814261569526599803\GoToResolveUnattended.exe
• Report Id: cc729227-43e6-4022-96fa-9787fa594dc3

Operating System:

• Windows 11 Pro 64-bit

What I've Tried:

1. Updated the Application: Checked for the latest version on the vendor's website.
2. Reinstalled the Application: Uninstalled, rebooted, and reinstalled the application.
3. Checked for Conflicting Software: Ensured no other remote desktop tools are running.
4. Ran as Administrator: Attempted to run the application with elevated privileges.
5. Checked Event Viewer Logs: Found the above error details in the Application logs.

Despite these steps, the application still crashes. Has anyone encountered a similar issue or can provide further troubleshooting steps?

Thank you for your assistance!

KateG

Hi @Mpinhas, 

 

Welcome to the GoTo Community. 

 

We haven't had reports on crashing like this and it sounds like you covered most troubleshoots. 

 

I would recommend opening a case with customer support who can investigate further.