Duplicate Tickets appearing in different service groups?

Anyone else having the trouble where a ticket is generated under ticket group A but a duplicate ticket is also generated under ticket group B?

We have several ticking groups to help manage ticket traffic, but suddenly that traffic as doubled because of the duplicates.

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KateG

Hi @pharma249,

Welcome to the GoTo Community. I'm sorry to hear you are having issues.

I checked with the team and this hasn't been reported previously. I would recommend opening a case with customer support who can investigate further.

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