I attempted to move some PC's to another group to another. When I do this some transfer fine, but others disappear from the LogMeIn client application. I can move them back, and they re-appear in their original group.
How can I move these PC's?
@rdjsupport thanks for checking that and getting back to me.
Your best bet would be to contact our support team who can take a look at the groups and determine what is going on.
Yes, my user has access to both groups and all PC's within it. I have recently created this new group, and have moved 4 PC's to the new group, but others will not appear in the app once moved. They do appear in the group list via the LogMeIn Central website, and I can move them back or to other groups.
I started moving multiple PC's at once using the tool after creating the group. I'm not 100%, but I think the successfully moved PC's were the first ones I moved. I have tried to move PC's using the tool & or individually (via properties).
Thanks for your time.
Hi @rdjsupport, welcome to the GoTo Community
Is the group being moved to accessible to the user? If a computer is moved to a group that is not accessible to the user, it will not be visible or accessible to them, this article provides more information.
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