Offline devices that are on the network

We have many managed devices that are reporting offline but they are connected and online in our network. One of the devices is mine. I am not sure why this is happening or how to resolve. We need this resolved immediately.

Does anyone now how to resolve?

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SBrown42

We get this issue all the time, on multiple sites. The only workaround we have found (apart from rebooting the device), is to connect to another device on the network and then use Local Services on the connected device to access the Services on the device that is reporting as being off-line and restarting the GoToResolve service.

This seems to work around 99% of the time (only applies to Windows devices though).

GoTo_Robi

Hi @Erikadadams

Thanks for reporting the issue.

Let me send you a direct message to ask for details, and we can investigate.

Br,

Robi

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