GoTo Connect - Chrome Extension

Hi, I'm in the UK and I noticed a message in Google Chrome telling me that the Goto Connect Extension "This extension may soon no longer be supported - Remove or replace it with similar extensions from the Chrome Web Store".

This is the same for all of our users, although a few have had it automatically removed, I can't even find it in the Chrome Store anymore, what has happened? will it be sorted?

I contacted support and they just told me to post in the Ideas section!!

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GlennD

We're thrilled to announce that the GoTo Chrome extension is once again available in the Chrome Web Store! After a pause due to a framework migration enforced by Chrome, the GoTo for Chrome extension has returned!

The Goto for chrome extension is currently available publicly via the Chrome web store, GoTo for Google Chrome.

All comments

Will1am

Hey Glenn, good afternoon. Did you hear back from your team?

GlennD

Hi @Will1am, welcome to the community.

Thank you for the feedback. I am checking with the team and will let you know once I hear from them.

Will1am

Hey Glenn, are there plans for the hover-to-click functionality to return to the Google Chrome extension? It doesn't have the same functionality as the old one, sometimes it doesn't detect numbers to create a clickable tel: link. It's also missing a quick SMS option from the old hover. We're a google workspace organization and while I've been redirecting some to use the Edge browser extension (works just like the old chrome one), they've built their entire workflow to be around the chrome extension and the chrome browser. I'd hate to look into other VoIP phone service but we may have to if this doesn't get resolved eventually.

GlennD

The Goto for chrome extension is currently available publicly via the Chrome web store, GoTo for Google Chrome.

unknown

One of my largest and a long time GoTo Connect call center customer is ready to look for another phone service. They have built their work flow around the Chrome browser, GoTo for Chrome and several other Chrome extensions. They cannot just switch to Edge. It's been weeks now and their patience is wearing thin.

AmyEGates

Just FYI - their is an exension in EDGE that works, I prefer Chrome myself, but at least it is a work around.

MikeB1976

People can use click to dial from the edge browser right now. This is good while they figure Chrome out. It’s working for us.

Livelyone

Good morning!! Our outbound calling productivity has been reduced since my team has had to manually type numbers. I don't understand why this is not a priority to resolve. Ya'll are too big of a company to allow this to go on. We will not be able to continue to use you if we cannot get this resolved. Also please update your IT team when calling is as they can't seem to give a timeline or even advise if it will be resolved.

AmyEGates

GoTo for Microsoft Edge: GoTo for Microsoft Edge - Microsoft Edge Addons

MikeB1976

Hi Amy

whats the name of the extension?

thank you so much.

Mike

AmyEGates

I had to switch to Edge, there is an extension for Edge that still works. But I really prefer Chrome! I hope there is a fix soon.

KateG

Hi @bluetba

Unfortunately I don't have a solution for that. We are working on getting the Chrome extension working again after the changes Google made, and the team made a note of the feedback on the desktop app issue.

bluetba

Sorry, small issue, the users are complaining that when another extension calls them it also does the search, can it be set to only do it when it's an external caller? One of the extensions is 182 so they get lots of blink 182 searches 😁

bluetba

This works really well, the only thing I would have to add to anyone finding this post, is that you need to specify the website to search, I wanted to use Google so added this as the website https://www.google.com/search?q=${CNUM}

GlennD

They can use our Web App on their Chrome devices, and it will pop a notification of an incoming call for them to answer. I believe the only impact will be that they cannot initiate a call by clicking on a phone number in a web page.

ragiven

Hi @GlennD, is there any impact on support for my company's call center agents who use Chromeboxes and Chromebooks and the GoTo Connect link to handle all calls? They are all remote and have no other technology at this time.

GlennD

Hi @bluetba, welcome to the community.

Due to recent changes in Chrome the GoTo Connect extension has been removed from their web store. We are investigating options to work with/around these changes so the extension can be restored. If you have the GoTo Connect Desktop App or Web App installed they have the screen pop feature for incoming calls.