Billing Portal

Hello,

I am Super Admin of our Account (and we only have one active user anyways) and we need to updated our payment info but I get

ERROR
access denied
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Accepted answers

cxomni

This did work thanks a lot!

KateG

@cxomni, it's the billing contact email address listed on your corporate account/purchasing contract.

KateG

Hi @cxomni Welcome to the Community.

Being a Super Admin doesn't automatically give you access to the billing portal, it's the billing contact email address used in your corporate account/purchase.

I see the email you are using here in Community is not the account billing owner. Can you have that person or use that email to try and access the portal?

All comments

thaqiftaher

Hi, how to check this one ? I am the only user and i am the super admin but I am not able to change the payment method

cxomni

This did work thanks a lot!

KateG

@cxomni, it's the billing contact email address listed on your corporate account/purchasing contract.

cxomni

How can we see in the admin page which of our users is the account billing owner since in the user overview all users are super admin and there is no indicator who is the account billing owner

KateG

Hi @cxomni Welcome to the Community.

Being a Super Admin doesn't automatically give you access to the billing portal, it's the billing contact email address used in your corporate account/purchase.

I see the email you are using here in Community is not the account billing owner. Can you have that person or use that email to try and access the portal?