SMS Compliance form too many evidence images

I am trying to resubmit the application after getting everything sorted out with our webpage. However I went to try and upload a updated screenshot of our webpage and now there are 6 example evidence images when the max is 5 so it will no longer let me submit.

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Accepted answers

GlennD

@Spencer-S The images were deleted, but please let me know if you are not seeing that.

All comments

GlennD

Hi @BarbaraPerezLaw, I see that you still have an open support ticket from 3/27/25 so I have added a comment that you need help removing images before you can submit your registration again.

BarbaraPerezLaw

I have the same issue!

KateG

Hi @BrianJ_H

I see you contacted customer support today and the support team provided a link with directions on how to proceed. Was the issue resolved?

BrianJ_H

GlennD, I'm having the same issue. Need images deleted.

Spencer-S

Yes they were! Thank you so much!

GlennD

@Spencer-S The images were deleted, but please let me know if you are not seeing that.

Spencer-S

@GlennDI still have not been contacted. Is there an ETA maybe? I just need to delete the images because the form does not have a way for me to do it myself for some reason. Thank you.

Spencer-S

I just wanted to check and see what time would they be contacting me and what form of contact so I can be on the look out for it. And if there is any other information I can give. I just need the evidence images taken off of the compliance application, or if there is a way to do it on my own to tell me how. Thank you.

Spencer-S

Thank you!

GlennD

Hi @Spencer-S, welcome to the community.

I've created a support ticket for you, someone will be in contact to assist.