A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hello, I've added another phone number to my account and completed the SMS registration, it looks like the # has been approved by the Carrier however the texting function does not work. Can somebody please assist? I've included a screenshot of the approval.
Has anyone found the best way to stop bot calls from coming through? If so, how did you do it? Thanks.
I have submitted the SMS registration about 20 times, I need to start all over again and support is non existent, is there an email address I can send my questions to with screenshots of what I need to clear out. There are options in the SMS registration that are now locked and I cannot change the. I really need to get my…
I'm going through the SMS registration process - the brand registration went quickly, a matter of hours, but it's saying Step 2, SMS Registration is not available. I don't understand why? Can anyone help?
What is the difference between adding a user versus just adding their phone number as a call forwarding destination on an extension? Is adding them as a user the only way for them to log into the mobile app and manage their hours of availability?
Hello, I’m trying to complete registration for the Grasshopper free trial, but I’m encountering an issue. At Step 2 of 2 in Grasshopper, after entering all required details and the verification code sent to my phone, I receive the error message: “Something went wrong. Please try again.” The registration does not proceed…
I just signed up with Grasshopper and I'm waiting on my number to be ported over, so until then I do have the temporary number. When I call that temp number, it answers properly with the message for the extensions. However, if we reject the call it goes to our personal voicemails, not grasshopper. What am I doing wrong?
Hi, We currently have an account on Grasshopper with a toll-free 855 number. Outside of Grasshopper, we are still paying for a landline number (Telus) that we forward to that 855 number in Grasshopper. We are paying Telus to maintain that landline number and to forward it to Grasshopper. * Can I transfer that local number…
Hello! I see no option to add a question so I am asking here. We only send text messages to our employees. To notify them about training due, payroll changes etc. How do we opt out of registering? Employees agree to text messages on their employment applications. Once they leave company, they are removed from the messaging…
My team just ran into a bottleneck that means Grasshopper can only be used by my business (up to 7 employees). After that there are severe limitations and we are forced to find another phone provider. Here's why... Background: For years, we have had problems with calls via Grasshopper not answering when we press "1". After…
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