A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
I have gone through the SMS Registration process and my campaign has been approved but I am still unable to send or receive text messages. I have tried logging out of the app and logging back in but I continue to see SMS Compliance (10DLC) Registration required messages in settings. Anyone know how I fix this?
I'm going through the SMS registration process - the brand registration went quickly, a matter of hours, but it's saying Step 2, SMS Registration is not available. I don't understand why? Can anyone help?
Hi, We recently ported a phone number from Follow Up Boss to Grasshopper, and we're running into an issue with this specific number. The number is assigned to an extension. Incoming calls do not connect. The number is also unable to send SMS. All of our other numbers that were ported from Follow Up Boss are working…
I've been trying to register my company, but every submission continues to come back as "Unverified." What I find most frustrating is that I'm being charged $4.50 for every attempt, even though none of them have been successful. So far, I've been charged $13.50 in June and another $9.00 in May, with no progress or…
Hello, yet again I continue to be declined when requesting SMS approval for another # I want to add to my account. I have followed all the instructions, at times, undoing what I did based on what I'm told to do, then re-doing it. It's ridiculous. This happens every time. Would someone please approve my new number that I…
any one know what service provider is used? I am in WV. Looking to port my grasshopper number to a cell phone provider. Grasshopper refuses to tell me who they use as a service provider
What is the difference between adding a user versus just adding their phone number as a call forwarding destination on an extension? Is adding them as a user the only way for them to log into the mobile app and manage their hours of availability?
Hello, I’m trying to complete registration for the Grasshopper free trial, but I’m encountering an issue. At Step 2 of 2 in Grasshopper, after entering all required details and the verification code sent to my phone, I receive the error message: “Something went wrong. Please try again.” The registration does not proceed…
I had a really difficult time getting my SMS registration approved when I originally started with Grasshopper. After roughly 2 months, one of the customer service reps spent almost 2 hours going through every questions and fixing every answer to get approval. Is there a way to obtain a copy of those answers so I have them…
I just signed up with Grasshopper and I'm waiting on my number to be ported over, so until then I do have the temporary number. When I call that temp number, it answers properly with the message for the extensions. However, if we reject the call it goes to our personal voicemails, not grasshopper. What am I doing wrong?
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The first half of 2026 brought significant innovation to LogMeIn Rescue — across AI, security and integrations. These aren’t incremental updates; they’re capabilities built for the way modern enterprise IT teams work today. Join our product experts for an overview of the latest Rescue enhancements and learn how enterprise…