A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Has anyone found the best way to stop bot calls from coming through? If so, how did you do it? Thanks.
I have submitted the SMS registration about 20 times, I need to start all over again and support is non existent, is there an email address I can send my questions to with screenshots of what I need to clear out. There are options in the SMS registration that are now locked and I cannot change the. I really need to get my…
I have tried to register but it’s not allowing me to take it any further. I have tried to call support but am not getting any support. Thank you
I keep going in circles between the websites and support, trying to get our registration approved. Is there someone I could speak with to troubleshoot the problem? Thank you.
I'm going through the SMS registration process - the brand registration went quickly, a matter of hours, but it's saying Step 2, SMS Registration is not available. I don't understand why? Can anyone help?
Hello, yet again I continue to be declined when requesting SMS approval for another # I want to add to my account. I have followed all the instructions, at times, undoing what I did based on what I'm told to do, then re-doing it. It's ridiculous. This happens every time. Would someone please approve my new number that I…
What is the difference between adding a user versus just adding their phone number as a call forwarding destination on an extension? Is adding them as a user the only way for them to log into the mobile app and manage their hours of availability?
Hello, I’m trying to complete registration for the Grasshopper free trial, but I’m encountering an issue. At Step 2 of 2 in Grasshopper, after entering all required details and the verification code sent to my phone, I receive the error message: “Something went wrong. Please try again.” The registration does not proceed…
I had a really difficult time getting my SMS registration approved when I originally started with Grasshopper. After roughly 2 months, one of the customer service reps spent almost 2 hours going through every questions and fixing every answer to get approval. Is there a way to obtain a copy of those answers so I have them…
I just signed up with Grasshopper and I'm waiting on my number to be ported over, so until then I do have the temporary number. When I call that temp number, it answers properly with the message for the extensions. However, if we reject the call it goes to our personal voicemails, not grasshopper. What am I doing wrong?
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