I have done all the support steps following SMS Approval. Logged out and back in. Checked all the settings. AND STILL it is not letting me send an SMS. I don't know what else to do, and the support call has such a bad connection that I can't hear anything the AI bot is telling me to do. Additionally, I enabled call…
Hello, I've gone through the various training and setup pages, but i still can't get calls to do anything other than just ring. I have it set up so that it goes straight to voicemail (yes, there is a custom voicemail message that I uploaded myself), but when you call our number, it will ring endlessly. It's also not…
It sounds like other people are also fighting AI approval or something on this, but I have a denied message saying my company name doesn't match my EIN. It does. Definitely. I double-checked it. And there's no way to ask for verification, ask a question, anything. The only possible thing I can see to do is make a change to…
Hi, I recently attended the webinar about the new admin console for Grasshopper. As an existing customer, how can we have access to it please? Thank you.
Hi! I've been having this issue where the grasshopper login window takes HOURS to boot. I've tried all the suggestions from the AI chat - a. uninstalling and reinstalling the app; b. restarting my computer; c. restarting my wifi router - but still the login window does not boot or when it eventually boots, I've already…
A few months ago I spent weeks trying to get approval for SMS for an additional phone number to my account. Despite our best efforts in making all the suggested changes, we continued to get rejected until I posted a message on this board and someone helped us out with gaining the approval (thank you!) We are now facing the…
Can't stand the AI review and the SMS registration error loop I'm stuck in. Multiple submissions for SMS and the same error keeps popping up saying that I need to provide instructions in the opt-in form for the privacy policy. I don't have an opt-in form, and I had linked the privacy policy next to the opt-in instructions…
Hi, We currently have an account on Grasshopper with a toll-free 855 number. Outside of Grasshopper, we are still paying for a landline number (Telus) that we forward to that 855 number in Grasshopper. We are paying Telus to maintain that landline number and to forward it to Grasshopper. * Can I transfer that local number…
Hello! I see no option to add a question so I am asking here. We only send text messages to our employees. To notify them about training due, payroll changes etc. How do we opt out of registering? Employees agree to text messages on their employment applications. Once they leave company, they are removed from the messaging…
My team just ran into a bottleneck that means Grasshopper can only be used by my business (up to 7 employees). After that there are severe limitations and we are forced to find another phone provider. Here's why... Background: For years, we have had problems with calls via Grasshopper not answering when we press "1". After…
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