I have used the Unattended solution and I like that it allows me quick access to assist a customer, however it does not require them to authorize me from viewing and taking control of their screen. I would like to see this feature in an upcoming release. Anyone else which they had this feature? Anyone looking to another product it it's not on the roadmap for GoTo?
Thanks you GlennD, I see the purpose, but many solutions offer the ability for the end user to have a level of control. Without the user having the ability to say yes or no, a technician can take control without consent and it becomes a problem when that user forgets that they have concern. I’m looking out for my team. Also, I have used other products which allow my team to manage the machines without the users consent when they are not logged in; like you mentioned.
This Glenn. I would not be able to support my clients without GTA unattended support service during after-hours, weekends, etc. - essentially any time they will not be working with their computer. I also use it for quick review or repair support connections when the client is at his/her computer and I do ask them to click Yes to allow me to connect. I only install Unassisted Support when my clients trust me and there is ALWAYS advanced communication and verbal/written approval before I connect.
Hi @jmcgowan13033, welcome to the community.
The purpose of Unattended Support is that a trusted technician can connect to the computer at any time to work on it. If the User is at the computer when the technician tries to connect and they see a notification and have the opportunity to decline the connection if they want. What you are asking for is already provided in the Attended Session experience.
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