New Workstation - LMI Client App survey after I disconnect from a remote host

Every time I disconnect from a remote host, the Logmein Client App asks me "how was your connection quality"

I've never had it ask me a single time in the past, until this new Windows 11 Pro workstation (the workstation I was previously using was also W11 Pro) and it also doesn't do it on my Macbook.

I searched through the settings but don't see anywhere to turn it off, am I just missing something or is this a known bug of some sort?

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Accepted answers

GlennD

Hi, the team has gathered a good amount of feedback from the survey and it has been turned off. This feedback along with other data that we have collected, will analyzed by the team as they look into connectivity feedback we have received.

All comments

GlennD

Samuel-dm

Buen día

Por favor retirar la encuesta de conexión; resulta bastante tedioso contestar en cada sesión remota, hace muy lento el proceso de soporte.

Gracias

scottwilkins

GlennD, sounds like an issue with ALL accounts. Stop this madness now.

yanixinc1

I think I will click Bad everytime

Radicus

I have the same issue now. It started after I upgraded to the new LogMeIn Client. It is disrupting the work flow.

Please add another survey to see who likes the first survey. You will quickly see that no one likes it.

GlennD

Hi, I have shared this feedback with the team.

Fredly

Just called support, was told this is life now. Perhaps if we pop this screenshot to them every time we see it, changes would be made...

Fredly

Our swear jar has made a killing since the latest update...

yanixinc1

Do the support read this forum?

2ARM5

I'm experiencing this from Windows 10 and 11 systems as well. Really would like this "feature" disabled.

kmadmin

Hi GlennD,

There needs to be a setting to disable this feature. I understand that GoTo wants feedback from its customer base, but I manage 250 endpoints, and get prompted to answer the survey on every disconnect.

I also have about 20% of my user base who rely on LMI for remote access. I do not want to have them complain to me about it at all.

yanixinc1

Same thing with me, VERY ANNOYING

GlennD

Hi @nimblehi, welcome to the community.

It definitely sounds like an issue with the survey frequency. We will take a look at your account and get this corrected.