Record button gray-out if meeting has password

Question

We have GotoMeeting pro version. Local/cloud recording works fine. But lately we encounter this strange problem. If we setup password for the meeting room, then the RECORD button will gray out and not allow us to record the session.  We try with web app and desktop app version of Gotomeeting but the result is the same. If there is a password for the meeting room, RECORD button is gray out. No password then RECORD button will be visible and we can record the session.

Anyone encounter this issue ?

Nathan Tran

GlennD · Accepted Answer

Hi @Nathan7, welcome to the community.

Password protected meetings can only be recorded locally to the Presenter's computer, so you will need to open your GoTo Meeting Settings and switch from Cloud to Local Recording.