|
Reporting and AI-Powered Features
Virtual Technician Improvements: Prompt Completions and Reboot Support
Virtual Technician, a powerful automation solution, keeps enhancing! The prompt field has been improved to auto-suggest completion of the prompt, which means less typing and errors, and faster plan creation. Additionally, Virtual Technician can now properly reconnect after a reboot, resuming the Virtual Technician plan. Learn more!
Clone reports and refine custom widgets
Duplicate and adapt existing reports to suit similar use cases, and fine-tune custom widgets to better align with specific analytical requirements. Learn more about reporting.
Enhanced AI-powered session notes
AI-powered session notes just got more powerful with improved accuracy, the introduction of chapters to organize and quickly find relevant information, time stamps, and formatting improvements. Read more about session notes here.
Remote Support
Paste username and password on Mac login screen
Resolve users can now paste username and password on Mac login screen in remote support sessions. Learn more.
End-user custom fields now available in Helpdesk and Inventory
Provide smoother support to end-users by having custom details readily available within helpdesk tickets and inventory details.
Improved Keyboard Handling
Keyboard shortcuts are now functional in the browser version of the console's full screen mode during remote sessions—no sticky keys required. Learn more!
Remote Monitoring and Management (RMM)
Silence threats and real-time threat history
Take more control with the ability to silence false or outdated threat alerts, and take advantage of instant, real-time reporting of new security events with Resolve Endpoint Protection.
Asset Management
Extended software discovery
LogMeIn Resolve’s software discovery functionality has been enhanced to include additional applications identified through registry reads and Windows API queries, in addition to those detected via Winget. Learn more!
Spotlight Section: in case you missed it (ICYMI)!
Data Protection
LogMeIn Data Protection Suite powered by Acronis
IT professionals and MSPs can protect their organization's and their customers’ vital data with business continuity and disaster recovery (BCDR) solutions, and with endpoint and extended detection and response (EDR/XDR). Powered by Acronis, the LogMeIn Data Protection Suite offers security and peace of mind. Learn more and request a demo
| 