Glitch with recording editing

Hi,

is there a problem with the recording editing today (11/09/25)?

I am trying to edit a webinar recording from yesterday (10/09/25). When I close the preview window (having checked my edits) so that I can save my edits the screen goes totally blank. When I refresh my screen I am returned to the original unedited recording so all of the editing is lost - v frustrating. This has happened 3 times so far today. I've logged out and back in. I've tried at different time points.

If you can let me know when the system is back to working as normal, that would be great.

Nikki

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Accepted answers

KateG

@NikkiO1 Hi there,

Update: This Issue is now resolved

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I don't have a timeline yet, but it is being reviewed internally. I will update the thread as soon as I hear more. Thank you for your patience and follow-up.

All comments

KateG

@NikkiO1 Hi there,

Update: This Issue is now resolved

______________________________________________________________________________________________________________

I don't have a timeline yet, but it is being reviewed internally. I will update the thread as soon as I hear more. Thank you for your patience and follow-up.

NikkiO1

Have you a timescale for this issue to be fixed? This is now urgent for us and I doubt we'll be the only ones unable to edit....

KateG

Hi @NikkiO1 thanks for stopping in!

Thank you for reaching out and providing these details. Sorry for the frustration you’re experiencing with the editing feature today.

There does appear to be an issue with the preview function not saving edits as expected. Our team is aware of the problem and is actively working on a fix. I've added your report to the internal ticket.

As a workaround, if you are confident in your edits, you can save changes without using the preview button. In this case, you may want to consider downloading the original video before making edits, just in case you need to revert.

I will update this thread once there is a fix. Thank you for your patience!