Please note that I am located in the European time zone. If you need to contact me, please call between 9:00 AM and 2:00 PM U.S. time so that I can provide remote support. My phone does not make international calls, so it would be best to send me an email or SMS before calling to ensure I’m prepared. Please also note that the contract will expire in 14 days.
Thanks
Hi @sanri, Sorry to hear this.
I see that on 11/5 our support team requested that you call so they can remote into your system to see what is happening. Have you tried calling?
I have the master account, i can see the history and my info. But the goto admin page dont work. I cant see nothing, only the history payments . I have tried in other computers, windows, linux and mac and the same. And i need to renew the suscription.
@sanri Thank you. I've made a not of this on your support case so the support agent is aware. Please look for their email to you, Case #21929736
Now is working the reply. Thanks
I have the admin user account, the menu appears, but when I try to enter subscriptions or pricing, it doesn't finish loading.
Hi @sanri, Welcome to the Community.
One thing to keep in mind is to view your payment information or history, as well as renewal options, you need to be signed in as the Master Account Holder, if you are not the master account holder you will not see billing information. Once signed in with the master account you can navigate to the GoTo Admin and select Billing.
If this does not solve the issue, I do see that you currently have a case open, someone from out team will reach out soon.
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