The webinar videos for November 5th and 6th are not saved!!!

The webinar videos for November 5th and 6th are not saved!!!
WHY???
WHEN will it work normally again???
We've been having CONSTANT problems for two months now!!!!

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Accepted answers

GlennD

For updates on your support ticket #21976132 please reply to the last email that the support agent sent you, or use the My Cases feature on our Support page https://support.goto.com/webinar/help/check-your-case-status?highlight=case

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GlennD

Kriss1

DON'T LIE!!!
This problem occurs on two different accounts, on different internet providers, and in different locations!!!!
And please answer: are you restoring the videos for November as promised, or are you lying?

GlennD

Hi @Kriss1 Your multiple messages set off our community platforms moderation feature. Your comments were not deleted, they are quarantined and unpublished. For updates on your support ticket #21976132 please reply to the last email that the support agent sent you, or use the My Cases feature on our Support page https://support.goto.com/webinar/help/check-your-case-status?highlight=case

The issues you are experiencing with Cloud Recording appear localized and are not being reported by other customers. Based on the screenshot of the error you received the other day, and some of the details that you have shared I do not think that you have a stable connection to our Cloud Recording servers. I recommend that you switch your GoToWebinar settings to local recording for now.

Kriss1

1.And you're going to tell me that the recording of yesterday's webinar didn't save due to no fault of your own?
2.Why did you delete my previous messages???

KateG

Thanks for providing the Webinar ID. I've created a case for you, someone from our support team will reach out soon.

Kriss1

Kriss1

cloud recordings.

yes.

HOW can messages appear when trying to access records if there are NO records!

XXXX

Moderator edit: removed Web ID, updated punctuation

KateG

Hi @Kriss1

We haven’t received any reports of issues and there were no outages with webinar recordings on November 5th and 6th. To help us investigate further, could you please provide a bit more detail?

Was the recording local or cloud recordings?
Were you able to start and end the webinars normally?
Did you receive any error messages after the events, or while trying to access the recordings?

Our support team can also review what happened, we need the Webinar ID. I can create a case for you if you Message me the ID. Thanks.