Co-organizers not receiving their emails with join links

VWB

Hello, for the last several weeks the co-organizers I conduct webinars with have not received their email with their join link. As the organizer, I do get a copy of the emails that are sent to each individual, but do not understand why they are no longer receiving the emails themselves. We've been using GoTo since 2019 and this is the firs time we've experienced this. I am not using the new version of GoTo. 

KateG

Hi @VWB Nice to see you. 

Currently, I’m not aware of any system-wide issue affecting organizers’ or co-organizers’ ability to receive their join link emails. If you’re receiving your copies of these emails, that does indicate the emails are being sent as usual.

I also ran a test on my end and was unable to replicate the issue you described. The first step I recommend is to have your co-organizers check their spam or junk folders, as it’s possible the emails have started being routed there. If all the co-organizers are from the same organization, it’s possible that a recent change to their organization’s spam filters or security settings could be affecting delivery. Please have them ensure that emails from customercare@gotowebinar.com are marked as safe and not being blocked or filtered out.

Another thing to check is that the email addresses entered for the panelists and co-organizers during the registration process are correct. A small typo could prevent delivery.

If after these checks the issue persists, I recommend reaching out directly to our customer support team. They’ll be able to take a closer look at your account and provide more specific troubleshooting.

Let me know if you have any other questions!