New extension contact directory empty

herrek

I just setup a new extension 3 days ago and assigned a phone to it. The phone can make and receive calls, but the contact directory on the phone is empty. It should display our company directory. Has anyone had this problem? How can I fix it? 

 

GlennD

Hi @herrek,

 

You may need to override the phone directory:

 

Override directory on a phone

1. Sign in to GoTo Admin.
2. From Devices, select the desired phone.
3. From Settings > General > Corporate directory, disable Use system default and then use the drop-down menu to select the right corporate directory.
4. Select Save and then resync the device to apply the changes.