SMS message response- way to send the text only on the customer’s first call

Volume

When a customer calls, our phone system automatically sends a text message. The issue is that if the same customer calls again, they receive the same automatic text each time. Is there a way to send the text only on the customer’s first call and suppress it on repeat calls?

KateG

Hi @Volume

Nice to see you.

You can try to setting up Instant Response allow you to customize the frequency, by default it should only work on the first call, but you can change it to once per day, once per week etc.

There is also dial plan Send SMS node that can send text each call. And SMS auto-reply as well.

This allows you to automatically send an SMS message to callers when they abandon the queue. Select the inbox queue phone number to link to the call queue and setup the auto-reply message

Note: The SMS auto-reply is sent, at most, once every 24 hours, even if the same caller abandons multiple times within that period.

Our support team will be able to assist with what option might be better for you, or let us know if you have any question.