Hi Everyone,
Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever.
Website Knowledge Ingestion for AI Receptionist
Effortlessly turn your website content into searchable, editable knowledge base articles for your AI Receptionist—no more manual copy-pasting. Enjoy a faster setup, always up-to-date information, and ensure your callers receive the latest, most accurate answers about your business.
With this feature you can now:
- Crawl your website or specific URLs
- Extracts and parses website content into knowledge articles
- Preview, edit, and approve articles before publishing
- Supports common web formats and multi-page ingestion
For more information see the handy demo below and check out these links:
FAQs and guidelines for AI receptionist
Create knowledge base for AI receptionist
Call Transcript Search on Web/Desktop
Effortlessly find what matters most in your calls. With our easy search feature, you can quickly look up keywords or phrases within transcribed call recordings. Instantly locate important conversations, resolve customer complaints faster, and uncover valuable insights from past calls. This means streamlined investigations, more accurate reports, and significant time savings for your team—especially when dealing with high call volumes.
Key Details:
A new search bar has been added to the Analytics portal, allowing users to quickly search for and find relevant calls with ease.
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When a search returns enough results, users can open the All Results page to easily review all matches. Selecting a result opens the Inspector panel, where users can quickly view the full transcript or play back the recording. If more details are needed, the button at the bottom of the panel lets users jump directly to the full Interaction Overview.
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Transcript search is also available in the GoTo app. In this experience, contact results are prioritized by default, but users can select the Search Transcript suggestion to view matching call transcript results.
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For information on set-up and system requirements, see this article.
Smart Dial Plan Now with Variables & 4 New Intelligent Nodes
Admins and Partners can easily create powerful call flows using new tools like Conditional Routing, Capture Digits, HTTP Requests, and Text-to-Speech. Customize how calls are handled based on real-time information, collect caller input, and deliver personalized prompts. Give your customers a faster, smarter, and more personal experience every time they call.
This feature is now available for Contact Center and CX customers. For more information see the help article here.
Xtime Integration with AI Receptionist: Seamless, Personalized Appointment Management for Automotive Customers
AI Receptionist’s built-in Xtime integration allows you to quickly identify callers, understand their needs, and find the ideal appointment slots at the right service location—all in real time.
AI Receptionist is already tailored specifically for the needs of automotive customers. Customizable guidelines and flexible settings mean it’s easy to accommodate niche requirements with just a few clicks.
While AI Receptionist excels at scheduling appointments efficiently, it never loses sight of what matters most: delivering a great experience. If a caller needs quick access to information or to speak directly with an expert, AI Receptionist makes it simple—just ask.
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Integrations with DealerTrack, CDK Drive, and DealerSocket
Seamlessly connect with leading automotive CRMs and Dealer Management Solutions to achieve greater efficiency, personalized customer experiences, and streamlined operations. Manage customer interactions, sales pipelines, and service appointments with the flexibility to choose the integrations that work best for you
Reminder:
To keep up with all that's currently available with GoTo Connect see our help article here.
If you have any questions or comments about the new features released in February, please let us know—we’re here to help and want your feedback.
Last but not least, one of our biggest highlights this month is the launch of our upgraded community platform! Connecting, sharing, and learning from fellow users is now easier and more engaging. There is more to come and we are happy to have you here and would love to hear your thoughts:
- What do you think of the new community platform so far?
- Is there anything you’d like to see improved or added?
