Hello. Our customer service team uses the Go-To Connect app. They complain all the time about calls coming in but not ringing until 3rd or 4th ring. They say some calls contain static too. No one else in the company has issues, I assume because we use the mobile app or a desk phone. The issues seem to be contained to the Go-To Connect app. Anyone else had these issues?
Hi @jseibert, Welcome to the Community
I noticed you had a case back in April where we reached out for a bit more information but didn’t get a follow‑up. From your post here, it sounds like your customer service team is using the GoTo Connect desktop app and experiencing two main issues: calls sometimes don’t start ringing until the 3rd or 4th ring, and some calls include static.
To help us narrow this down, could you share a couple more details?
• Whether the issue is happening frequently or intermittently
• Approximate times when the problem tends to occur
With that information, we’d want to take a closer look at the system to understand what might be happening behind the scenes. Once you provide those details, I can help create a case so our team can investigate further. Thanks.
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