GoToStage Firewall Configurations

Question

One of our customers is not able to watch videos on the GoToStage platform. They can register for the video, and it takes them to the page, but then it never loads. The same happens for their colleauges, so it seems to be a corporate firewall setting. However, the firewall page on your website isn't clear how to address this. And the company doesn't want to unblock everything to do with GoTo.

https://support.goto.com/webinar/help/allowlisting-and-firewall-configuration?highlight=gotostage

Can you please provide more concise instructions on how they can unblock this on their firewall, if that is indeed the issue?

GTWandGTSUser · Answer

In the past week, we have had 5 more people (from 5 different companies) contact us that they are unable to view videos on GoToStage, despite trying multiple browsers & clearing caches. The issue appears to be the same, where they can register but the video is stuck buffering and never loads. Any solutions to this issue?

GTWandGTSUser · Answer

Thank you! I accidentally clicked "Not helpful", but this was good information.

GlennD · Answer

Hi @GTWandGTSUser,

GoToStage videos are streaming from saas-g2w-cbr-prod-usstandard.s3.amazonaws.com, everything else is in our goto.com domain. If your client's IT opens the dev tools in their web browser and then tries to load the video they will be able to confirm this